Knowledge Based Virtual Facilitator in Team Working

Call-centres are a fast growing source of employment in the European economy: The Project’s goal is to use new technology to improve quality of work for operators in the next generation of call-centres. This includes analysis of and design of an advanced system for call-centre… [End date:31/10/2001] URI:http://cordis.europa.eu/project/rcn/54875_en.html

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